Frequently Ask Questions (Please browse through this questions before contacting us)
Can I change my order during checkout?
Yes, you can adjust your order at any time before you click the “Submit Order” button. You also can review or update your order on the “Review Order” page. Once you hit “Submit Order”, it is not possible to change you order.
What payment methods do we accept?
For online and phone orders, we accept Visa, MasterCard, Discover and American Express credit cards. This Website uses a secure ordering system to keep your information private and safe.
What if I don’t have a credit card?
We also acccept payments through Paypal (www.bioskincare.com/paypal), Western Union or a direct bank deposit. Please call Customer Service at 1-866-246-7546 for more information.
Is this site secure?
Yes, every transaction is guaranteed to be safe and secure. You will not be held responsible for unauthorized charges made to your credit card while shopping on this site. This site uses a safe and secure Hacker Immune encrypted order form. Your credit card information is transmitted directly to the banking network for authorization. The geographic location of your computer is automatically determined and recorded for security purposes.
Can I purchase by phone?
Yes. You can easily purchase by phone, by calling toll-free, 1-866-BIO-SKIN or 1-702-947-0567.
Do you accept international orders?
Yes, we do and the cost of shipping is stated at the shopping cart.
Can I add to my order once it is submitted?
Unfortunately, once an order is submitted, it cannot be edited. If you need assistance, please call our customer service representatives, they are ready to help you.
Delivery Orders leave our warehouse within 1 business day by US Mail, FedEx or UPS. Please allow 6-10 business days from date of shipment for delivery. If you have any questions in regards to your shipment please contact us at 1-800-246-7546 (1-800-BIO-SKIN) IF YOU CALL FROM THE USA OR CANADA or at 1-702-947-0567 if you call from outside the USA. You may also contact us through this form that is also accesible in the left hand column menu at the end of the page. For the CARDHOLDER’S SECURITY if the shipping address provided by you is different than the billing address of the cardholder we will call you, and may call your credit card company too, to verify the legitimacy of the order before shipping it. Thus the time it takes for delivery will depend on when we achieve to get in contact with you or your credit card company. To speed the verification process we expect you to give us the contact telephone of the cardholder, preferably the same the cardholder has registered with the bank that issued the credit card or the telephone listed for the cardholder’s billing address.
Alaska , Hawaii & US-Protectorates
These orders will be shipped via USPS Priority Shipping. Place your 2-letter state code correctly when checking out. These delivery addresses may require additional shipping time and certain restrictions may apply. Please allow between 2-4 weeks for delivery. US-Protectorates: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands
P.O. Box, APO (Army Post Office), and FPO (Fleet Post Office)
Delivery to these takes longer and is done only by US Mail.
They are seldom charged in a few countries. You must pay duty and other charges upon arrival in your country if the package is sent outside of the United States of America and they are levied by the authority. If you do not pay those charges and the package is delivered to you we will pay them on your behalf and will charge your credit card accordingly, plus $5 for processing costs, unless you settle the bill with the carrier within 15 days.
How do I amend or cancel my order?
No orders can be cancelled and only if we have not sent your items can any changes be made. Feel free to review this in our guarantee at http://www.bioskincare.com/our-guarantee/
When will my credit card account be charged?
Immediately after your first transaction is done, we will charge the Total cost into your credit card
Am I responsible for bank overdraft fees?
Yes. You are responsible for overdraft fees caused by orders.
1. Terms and conditions as stated on our Web site, specifically on the Shopping Cart page when you order.
2. An automatic “welcome” e-mail is sent to you along with the order confirmation.
How do I access my account? How do I change billing and shipping information?
In order to access your account information, go to http://www.store.bioskincare.com, click “Enter” at the top of the page, insert your registered email address and password. You’ll be able to view previous orders and saved addresses.
What if an error occurred when placing an order?
We apologize if you experienced difficulties while attempting to place an order on our Web site. This may have occurred during the updating of our database. If this occurs, please try placing your order again at a later time. If you are unsure if an order was actually submitted and/or processed, you can call toll-free at 1-866-BIO-SKIN or at 1-702-947-0567